ViciDial Installation & Setup

ViciDial is powerful and famously unforgiving to install. A working deployment means more than running the installer: the database has to be tuned, the recordings and audio paths configured, carriers connected, and the whole thing hardened before it faces the internet. I install and configure ViciDial end to end so your agents can log in and start dialling.

What's included

• Clean ViciDial installation on your server, VPS, or cloud instance
• Single-server or multi-server (cluster) architecture, sized to your agent count
• Carrier / SIP trunk integration and outbound route configuration
• Inbound DID routing, IVR, queues and skills-based agent groups
• Predictive, progressive and manual dialling modes configured and tested
• Call recording, storage and archival setup
• Security hardening: firewall rules, fail2ban, locked-down admin access
• MySQL/MariaDB tuning for the concurrency you actually run
• Agent and admin walkthrough so your team can operate it

Problems this solves

• Installer fails or the web interface will not load after install
• Agents cannot log in, or phones register but calls do not connect
• No audio or one-way audio on agent calls
• "Too many login attempts" lockouts and other auth issues
• Dialling ratio and pacing producing dropped or abandoned calls
• Server buckling under concurrent call load

How we work

1. 1
   Talk

   Tell me the problem or the goal. No charge, no obligation.

2. 2
   Scope

   You get a clear plan, a fixed price, and a realistic timeline.

3. 3
   Build

   I implement and test it, keeping you updated as it progresses.

4. 4
   Handover

   Working system, documentation, and support after go-live.

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